The best way to reach me the first time is by email, you can email me through my email form and I can email you back a lot of really good information that is more specific to the project you are considering. You may have trouble with the form if your internet browser is outdated, don't have a default email client set up, or you don't allow java. Sometimes the form will at least reveal my email address. If you would rather call, there really is no specific time that is best, and if I am unable to take your call please leave a message and I will try to call you back soon. I do reserve the right not to obligate myself to call potential customers back the same day or even at all if I am very busy with current customers (people who have purchased parts or support already). If you don't hear back from me after a few days, you are welcome to try me again.
I do have caller id, but even if you are a customer (already paid me money) and do not leave a message I will not call you back. I absolutely hate phone tag, so when a person does not leave a message I assume they are going to be difficult to get a hold of and they will call me back later.
Here is a phone number link for your smart phone: Call Now 406-407-7627
#1 Priority - Current Customers:
I always call back current customers if they leave a message. If I don't reach a current customer, I will leave a message. If you have to leave me another message, let me know a good time to call you back and I will do my best to call you at that time. The work I do requires some concentration - so yes, I do ignore the phone sometimes - numbers I don't recognize especially. I can guarantee that you do not want me getting interrupted every 5 minutes when I am working on your stuff !!! Most customers do understand and are rewarded for their patience. Email is the best way to make an appointment, ask a quick question or give me feedback.
Days Off (Closed and not in the office)
I do keep a flexible work schedule in order to best serve my customers, however that can lead to working all the time- so I do try to take a few days off now and then. I always take Sundays off, and generally speaking, I also take Saturday off or work on development projects, however if you make an appointment I will be happy to work with you on Saturdays or later in the evening. Days off and after 5:30ish are generally family time- so don't expect to reach me on the phone and don't expect me to call you back. I may surprise you if the situation is terribly urgent and can be solved quickly, but that is my decision - please leave a message or send details via email. I don't always check messages or emails on days off, but sometimes do. If you are a current customer, and you are planning to take a long trip or do some urgent work while I am unreachable, let me know ahead of time and I will be sure to check my messages and emails on my days off if possible. If I cannot check messages, I will let you know. I also try to give active customers a heads up when I will be taking a day off, but if I haven't heard from you in a while check my calendar below before you schedule time to work on your truck so you are not surprised.